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Previous Next. Juliet Erum Independent Advisor. Hi peterperikow, Welcome to Microsoft Community : It's my pleasure to help you today. I know how frustrating this may be for you. As per the issue description your keyboard is working is fine in safe mode and on other computers. It could also be caused if drivers either get corrupted or need an update. Try the steps provided below and just exclude those you have already tried and see if it helps you to fix the issue.
Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot. Method 2 If issue still persists try to remove all the ghost devices from your computer and then try to use the device.
You may refer to the steps provided below. In the list right click on Command Prompt and select Run as administrator. Remove any entries that exist for the keyboard and USB category. Close Device Manager and reboot your computer. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP Potentially Unwanted Products. Thoroughly research any product advertised on the sites before you decide to download and install it.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Juliet Erum's post on January 2, Sorry but both solutions require the computer to be accessible, I am stuck on the login screen and can only enter safe mode, any other suggestions. In reply to peterperikow's post on January 2, My best guess is that I have a corrupted keyboard driver and I can't find a way of replacing it without access to computer.
I'm sorry peterperikow I ran out of ideas to help you solve the problem : But, I will be opening this thread so other expert that is familiar with the issue can help you resolve this one.
Have a nice day ahead, buddy. JhakeSong Independent Advisor. Hi peterperikow, Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this. I am sorry to hear about the inconvenience. Since you need to access the computer and the keyboard is not working. Try logging in using the On Screen Keyboard.
To access this: 1 While on the login screen, click the Ease of Access icon. Let me know how it goes.
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